SunRocket. Great VOIP Deal Unless…

…you actually want to talk to a person in a reasonable (less than 20 minutes) amount of time. Or you want to make changes to your account, because apparently their system is down… until next Sunday.

That’s right, you can’t make any changes for the next four days. In fact, they can’t even tell you if the change you would like to make will work… because that part is down too.

We wanted to add an additional number, but instead I think we’re just going to cancel and go with Lingo, because dealing with Customer Service has been horrible on every occasion I’ve needed to talk to them.

In short, go with SunRocket if you’re cheap and you don’t plan to ever make any changes to your account or have any questions for Customer Service. Ever.

One Reply to “SunRocket. Great VOIP Deal Unless…”

  1. I’ve been really happy w/ Vonage for almost the past year or so. They have a plan that comes in around $15 a month, I think it’s $17 after taxes and what not, and is plenty of minutes (I think like 1000 daytime and unlimited nights & weekends) for our casual usage. Not as cheap as Sunrocket, but their web site is great for making account changes and the one time I needed to call them they were very helpful.

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